FAQ

No. This is compiled consumer data from public records, aged online inquiry records, and consumer data sources. Nobody on the list asked to be contacted about your product.

Every Aurum pack is sold to one buyer only. Before a pack goes into our inventory, we check every phone number against every pack we've ever stocked. If a number already appears in another Aurum pack, or the file repeats an earlier pack, it doesn't go live. Records are also removed from our source list once we purchase them, so they can't be pulled again. When your pack sells, it's marked sold and never listed again.

Income is a modeled estimate and age comes from date of birth on file. Contact details change over time, so expect some records to be out of date.

Yes. Download a sample file to see the exact branded Excel layout every pack uses: the cover summary, the How to Use tab, and the leads tab with every column. The sample uses 25 fictitious records, so no real consumer data is shared.

Not always, and that's normal. These aren't opt-in leads, so nobody is sitting by the phone waiting for you. People respond when they're ready. That can be a few hours, or it can be months. Patience and steady follow-up are what turn a pack into appointments.

Every Aurum pack goes to one buyer only. The people in your pack aren't being hit by a crowd of agents the way shared internet leads are.

High-volume data takes high-volume outreach. Work the whole file, follow up on a regular schedule, and keep going after the first touch. The agents who win with data are the ones who stay consistent.

That depends on your sales process and how you prospect. We deliver data that's sound, refreshed, and proven. How it converts comes down to how you work it.

People's lives change every day: new jobs, new numbers, new addresses. Our source data is refreshed every quarter and we keep adding new packs, so you're always buying the most up-to-date records we have.

No. We recommend running every file through a suppression list, such as LLR, the National DNC Registry, or one of your choosing, before calling or texting.

Autodialed or prerecorded calls and texts to cell phones generally need prior express written consent for telemarketing. Our packs don't include that consent, so plan on manual dialing or consent-based follow-up. Check with your compliance team.

For texting, our free 2026 Texting Playbook shows the consent-based way to do it at volume: email your pack contacts an invitation to text you first, so every reply is an opted-in lead you can text from a registered number. It also includes the Texting Readiness Kit for getting your number approved. Every pack order includes the playbook too.

Yes. Custom Packs are built to order in 25,000, 50,000 or 100,000 lead sizes, from at least 10 states and any age range from 18 to 80 you choose, with up to 4 filters (estimated income range, occupation, household size, home value range, recent home buyers, or veteran households). Custom Packs are delivered within 1–3 business days. Questions? Email support@aurumdatapacks.com.

Data Packs are digital, so sales are final. Duplicate charges, failed or corrupted delivery, and packs that materially don't match their product page are covered within 7 days. See our Refund Policy.