Refund policy
Last updated: September 22, 2026
Data Packs are not refundable once the file has been downloaded. Each pack is sold to a single buyer and is removed from inventory at the time of purchase, so a downloaded pack cannot be returned to stock or resold.
Because Data Packs are digital products delivered electronically and can be copied or used immediately upon download, all sales are final except in the following circumstances:
- Duplicate charge: You were accidentally charged more than once for the same order. Contact us and we'll refund the duplicate charge.
- Failed or corrupted delivery: The file you received is corrupted, incomplete, or you never received a download link. Contact us within 7 days of purchase and we will re-deliver the file or issue a refund if we cannot resolve the issue.
- Materially inaccurate Data Pack: If a Data Pack materially fails to match its published description (for example, the wrong industry vertical or geographic filter entirely), contact us within 7 days of purchase for a replacement or refund at our discretion.
To request a refund under one of the above circumstances, contact us at support@aurumdatapacks.com with your order number and a description of the issue. We aim to respond within 2 business days.
Refunds, where approved, are issued to the original payment method within 5–10 business days.
We do not offer refunds for: buyer's remorse, low response/conversion rates, dissatisfaction with the results of your own outreach using the data, or any Data Pack whose file has already been downloaded, except in the limited circumstances listed above.
Contact Us
Aurum
601 S Harbour Island Blvd, Tampa, FL 33602
support@aurumdatapacks.com