Refund policy

Last updated: September 11, 2026

Because Data Packs are digital products delivered electronically and can be copied or used immediately upon download, all sales are final except in the following circumstances:

Duplicate charge: You were accidentally charged more than once for the same order. Contact us and we'll refund the duplicate charge.
Failed or corrupted delivery: The file you received is corrupted, incomplete, or you never received a download link. Contact us within 7 days of purchase and we will re-deliver the file or issue a refund if we cannot resolve the issue.
Materially inaccurate Data Pack: If a Data Pack materially fails to match its published description (for example, the wrong industry vertical or geographic filter entirely), contact us within 7 days of purchase for a replacement or refund at our discretion.

To request a refund under one of the above circumstances, contact us at support@aurumdatapacks.com with your order number and a description of the issue. We aim to respond within 2 business days.

Refunds, where approved, are issued to the original payment method within 5–10 business days.

We do not offer refunds for: buyer's remorse, low response/conversion rates, or dissatisfaction with the results of your own outreach using the data.

Contact Us

Aurum
601 S Harbour Island Blvd, Tampa, FL 33602
support@aurumdatapacks.com

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